An Interpretation of Interactional Justice Dimensions for Online Complaint and Offline Complaint Consumers: Exploring the Issue of Anonymity

Kendra Harris; Lionel Thomas; Jacqueline Williams

An Interpretation of Interactional Justice Dimensions for Online Complaint and Offline Complaint Consumers: Exploring the Issue of Anonymity

Kendra Harris, Lionel Thomas, Jacqueline Williams

Marketing and Supply Chain Management

Research output: Contribution to journal › Article

Original language	English
Pages (from-to)	19–39
Journal	The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	26
State	Published - 2013

Cite this

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title = "An Interpretation of Interactional Justice Dimensions for Online Complaint and Offline Complaint Consumers: Exploring the Issue of Anonymity",

author = "Kendra Harris and Lionel Thomas and Jacqueline Williams",

year = "2013",

language = "English",

volume = "26",

pages = "19–39",

journal = "The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",

}

TY - JOUR

T1 - An Interpretation of Interactional Justice Dimensions for Online Complaint and Offline Complaint Consumers: Exploring the Issue of Anonymity

AU - Harris, Kendra

AU - Thomas, Lionel

AU - Williams, Jacqueline

PY - 2013

Y1 - 2013

M3 - Article

VL - 26

SP - 19

EP - 39

JO - The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

JF - The Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

ER -