TY - JOUR
T1 - Challenges and opportunities of business process outsourcing in India
AU - Mehta, Anju
AU - Armenakis, Achilles
AU - Mehta, Anju
AU - Irani, Feruzan
PY - 2006/6/1
Y1 - 2006/6/1
N2 - We identify managerial challenges and opportunities faced by business process outsourcing (BPO) firms in India by interviewing 28 executives in lower (n = 10), middle (n = 11), and upper management (n = 7) in 15 BPO firms. Content analysis of the responses revealed human resources- and organization-related challenges as the most critical issues. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis uncovered future opportunities, e.g., Knowledge Process Outsourcing. Secondary data, from four global research agencies and a national trade association, supported our findings. Organizational changes to address challenges and to exploit opportunities are explored.
AB - We identify managerial challenges and opportunities faced by business process outsourcing (BPO) firms in India by interviewing 28 executives in lower (n = 10), middle (n = 11), and upper management (n = 7) in 15 BPO firms. Content analysis of the responses revealed human resources- and organization-related challenges as the most critical issues. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis uncovered future opportunities, e.g., Knowledge Process Outsourcing. Secondary data, from four global research agencies and a national trade association, supported our findings. Organizational changes to address challenges and to exploit opportunities are explored.
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U2 - 10.1007/s12122-006-1026-8
DO - 10.1007/s12122-006-1026-8
M3 - Conference article
SN - 0195-3613
VL - 27
SP - 323
EP - 338
JO - Journal of Labor Research
JF - Journal of Labor Research
IS - 3
ER -