Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers’ Service Quality: Focusing on SERVQUAL and SERVPERF

Research output: Contribution to journal › Article

Original language	English
Pages (from-to)	26-46
Journal	Journal of International Logistics and Trade
Volume	11
Issue number	2
State	Published - 2013

Cite this

@article{bb52b7ae5d044ec0b180699c8f3b22e1,

title = "Comparative Analysis of Methodologies to Evaluate Air Cargo Carriers{\textquoteright} Service Quality: Focusing on SERVQUAL and SERVPERF",

author = "Arim Park and Hun-Koo Ha",

year = "2013",

language = "English",

volume = "11",

pages = "26--46",

journal = "Journal of International Logistics and Trade",

number = "2",

}