Constructing a decision support system for management of employee turnover risk

In the time of knowledge economy, competency among enterprises is focused on the competency of human resources. Employee turnover risk is becoming an important facet influencing the stability and development of enterprises. After analyzing employee turnover risk factors that could threaten enterprise production and operations, we proposed a multi-level model of the evaluation system for employee turnover risk based on the analysis of factors influencing employee turnover risk. A decision support system is proposed for employee turnover risk management using message processing mechanisms and software combination technology and system integration. Data, information and knowledge needed in the system come from enterprises' internal application systems and external systems. The structure and components of the system which is based on Web Services are presented. We also proposed an analytic system based on knowledge management. At last, strategies to effectively manage employee turnover risk are proposed. © 2011 Springer Science+Business Media, LLC.