Facilitating flexibility in supply chain organizations: The confounding effect of information

As globalization continues to create interdependencies, organizations find themselves exposed to multiple vulnerabilities that may result in disruption of organizational activity. Contingency planning is widely touted as a method of dealing with and preparing for such interruptions. This risk management technique has many attributes that promote organizational flexibility; however, the effect of information technology on those attributes is not well understood. Accordingly, this study examines the effect of information technology on inter-organizational collaboration, intra-organizational collaboration, and information sharing and their respective relationships with organizational flexibility.