TY - JOUR
T1 - Supervisor use of artificial intelligence (AI) in email writing: the impact on subordinate burnout
AU - Kelly, Stephanie
AU - Goke, Ryan
AU - Winchester, Danielle
PY - 2025/1/1
Y1 - 2025/1/1
N2 - This study explored whether subordinate artificial intelligence (AI) anxiety moderates the indirect effect of supervisor’s AI use in email writing on subordinate burnout through the mediation of perceived immediacy. Results showed that the mediation of perceived immediacy between supervisor AI use in email writing and subordinate burnout was significant only when subordinates had moderate or high levels of AI anxiety. These findings suggest that supervisors should exercise caution when using AI to write emails.
AB - This study explored whether subordinate artificial intelligence (AI) anxiety moderates the indirect effect of supervisor’s AI use in email writing on subordinate burnout through the mediation of perceived immediacy. Results showed that the mediation of perceived immediacy between supervisor AI use in email writing and subordinate burnout was significant only when subordinates had moderate or high levels of AI anxiety. These findings suggest that supervisors should exercise caution when using AI to write emails.
KW - AI anxiety
KW - Artificial intelligence
KW - anxiety
KW - burnout
KW - business communication
KW - perceived immediacy
UR - https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=105019950486&origin=inward
UR - https://www.scopus.com/inward/citedby.uri?partnerID=HzOxMe3b&scp=105019950486&origin=inward
U2 - 10.1080/08824096.2025.2578439
DO - 10.1080/08824096.2025.2578439
M3 - Article
SN - 0882-4096
VL - 42
SP - 311
EP - 321
JO - Communication Research Reports
JF - Communication Research Reports
IS - 5
ER -