TY - JOUR
T1 - The capability maturity model integrated as a market engineering maturity model
AU - Doss, Daniel Adrian
AU - Henley, Russ
AU - McElreath, David Hughes
AU - Mallory, Steve L.
AU - Gokaraju, Balakrishna
AU - Tesiero, Raymond C
AU - Hong, Qiuqi
AU - Taylor, Linda N.
PY - 2021/5/1
Y1 - 2021/5/1
N2 - This article examined a variant of the capability maturity model integrated (CMMi) through the lens of market engineering process improvement. The population and sample represented a national array of U.S. marketing organizations. Using ANOVA, a 0.05 significance level, and a stratification of urban marketing organizations versus rural marketing organizations, the study showed three statistically significant differences representing the second (p = 0.00; M = 2.90), fourth (p = 0.01; M = 3.22), and sixth hypotheses (p = 0.04; M = 3.15). The second hypothesis corresponded to the first maturity level (ad hoc, random processes), the fourth hypothesis corresponded to the third maturity level (characterized and expressed processes), and the sixth hypothesis corresponded to the fifth maturity level (optimized processes).
AB - This article examined a variant of the capability maturity model integrated (CMMi) through the lens of market engineering process improvement. The population and sample represented a national array of U.S. marketing organizations. Using ANOVA, a 0.05 significance level, and a stratification of urban marketing organizations versus rural marketing organizations, the study showed three statistically significant differences representing the second (p = 0.00; M = 2.90), fourth (p = 0.01; M = 3.22), and sixth hypotheses (p = 0.04; M = 3.15). The second hypothesis corresponded to the first maturity level (ad hoc, random processes), the fourth hypothesis corresponded to the third maturity level (characterized and expressed processes), and the sixth hypothesis corresponded to the fifth maturity level (optimized processes).
KW - Capability maturity model
KW - Cmm
KW - Cmmi
KW - Engineering
KW - Market engineering
KW - Marketing
KW - Process improvement
KW - Process maturity
KW - Quality management
KW - Service quality
KW - Systems
UR - https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85108967805&origin=inward
UR - https://www.scopus.com/inward/citedby.uri?partnerID=HzOxMe3b&scp=85108967805&origin=inward
U2 - 10.4018/IJSSMET.2021050110
DO - 10.4018/IJSSMET.2021050110
M3 - Article
SN - 1947-959X
VL - 12
SP - 175
EP - 196
JO - International Journal of Service Science, Management, Engineering, and Technology
JF - International Journal of Service Science, Management, Engineering, and Technology
IS - 3
ER -