Abstract
Customer product reviews are an integral component for companies conducting e-commerce, enabling them to stay connected and engaged with their consumers. However, more important is how these reviews are being utilized and incorporated into the marketing plans of companies. Companies can use a mixture of verified and unverified purchase badges in their displayed product reviews. This study finds that as customers are provided with this additional information to help form impressions about the products they are reviewing, customers’ need for cognition ultimately determines how they utilize the presence or absence of these badges.
| Original language | English |
|---|---|
| Pages (from-to) | Article 5 |
| Journal | Atlantic Marketing Journal |
| Volume | 11 |
| Issue number | 1 |
| State | Published - 2022 |