Abstract
The purpose of this study was to better understand how instructor communicative behaviors affect student burnout in quantitative reasoning courses. The study tests a model in which instructor computer-mediated immediate behaviors and active empathetic listening behaviors act as indirect influences of burnout through the mediation of instructor credibility. The results support a model in which instructor computer-mediated immediate behaviors and the active empathetic listening skill of responding do indeed indirectly influence student burnout in quantitative reasoning courses. The instructor credibility dimension of caring mediated the model.
| Original language | English |
|---|---|
| Pages (from-to) | 115-132 |
| Number of pages | 18 |
| Journal | Communication Quarterly |
| Volume | 73 |
| Issue number | 1 |
| DOIs | |
| State | Published - Jan 1 2025 |
Keywords
- active empathetic listening
- Burnout
- caring
- computer-mediated immediate behaviors
- credibility
- listening
- quantitative reasoning