@inproceedings{3b23fb55a77b466aa8e5586675544bc3,
title = "Your Doctor is Skilled, but my Doctor is Nice: Investigating the Effects of Doctor Empathy and Clinical Competence on Patient Satisfaction and Loyalty; You do not have access to modify this field.Your Doctor is Skilled, but my Doctor is Nice: Investigating the Effects of Doctor Empathy and Clinical Competence on Patient Satisfaction and Loyalty",
abstract = "Primary care physicians are often independently operated businesses. As such, customer satisfaction and long-term loyalty are key to operating a successful practice. This research tests the relative impact of a doctor{\textquoteright}s clinical competence and empathy on patient satisfaction, patient loyalty, and the reputation of the practice.",
author = "Woodham, \{Omar P\} and Johnson, \{Laquanda L\}",
year = "2017",
language = "English",
booktitle = "Unknown book",
}