Your Doctor is Skilled, but my Doctor is Nice: Investigating the Effects of Doctor Empathy and Clinical Competence on Patient Satisfaction and Loyalty; You do not have access to modify this field.Your Doctor is Skilled, but my Doctor is Nice: Investigating the Effects of Doctor Empathy and Clinical Competence on Patient Satisfaction and Loyalty

Primary care physicians are often independently operated businesses. As such, customer satisfaction and long-term loyalty are key to operating a successful practice. This research tests the relative impact of a doctor’s clinical competence and empathy on patient satisfaction, patient loyalty, and the reputation of the practice.